Privacy Policy

Parentz ("we", "our", or "us") operates the Parentz mobile application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. We are committed to protecting the privacy and security of your family's data.

By accessing or using Parentz, you agree to this Privacy Policy. If you do not agree with the terms, please discontinue use of the platform.

We collect information that you provide directly and information gathered automatically:

Personal Information

• Name, email address, phone number, and profile photo
• Your child's name, age, grade, and school information
• Residential community or apartment details
• Payment information for activity bookings (processed securely via third-party payment gateways)

Usage Information

• Device type, operating system, and app version
• Log data including IP address, browser type, and access times
• Feature usage patterns and interaction data
• Location data (only when explicitly permitted by you)

Community & Content Data

• Posts, comments, and reactions in communities and lounges
• School reviews (stored anonymously)
• Messages within Buddy Pods and group chats

We use the information we collect to:

• Provide and maintain our platform, including Campus, Activities, Communities, and Lounge features
• Send school-related notifications, timetable updates, and attendance alerts
• Facilitate activity bookings, group formations, and Buddy Pod connections
• Display relevant community content based on your location and interests
• Process payments and manage your account
• Improve our services through analytics and user feedback
• Send important updates about your account and our services
• Ensure platform safety and prevent misuse

We do not sell your personal data. We may share information in limited circumstances:

• With Schools: We share relevant parent and student data with connected schools to enable Campus features like attendance, fees, and communications.
• With Activity Providers: Booking details are shared with activity and workshop providers to fulfill your reservations.
• Service Providers: We work with trusted third-party services for hosting, analytics, payment processing, and push notifications. These providers are bound by confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.
• Safety: We may share data when necessary to protect the safety of our users, particularly children.

Parentz is designed for parents and guardians. We do not knowingly collect personal information directly from children under 13. All child-related data (name, age, school) is provided by the parent or guardian. If you believe a child has provided us personal information without parental consent, please contact us immediately.

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL), encrypted storage, secure authentication, and regular security audits. While no system is 100% secure, we are committed to safeguarding your family's information with the highest standards.

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time. Upon deletion, we will remove your data within 30 days, except where retention is required by law.

You have the right to:

• Access, update, or correct your personal information through your profile settings
• Request a copy of the data we hold about you
• Delete your account and all associated data
• Opt out of promotional communications
• Withdraw consent for location tracking at any time
• Lodge a complaint with a data protection authority

Our website uses essential cookies for functionality and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings. Our mobile app uses similar tracking technologies for analytics and performance monitoring.

Parentz may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party service you interact with through our platform.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Your continued use of Parentz after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your data, reach out to us:

• Email: support@parentz.app
• Address: N-Heights, Gachibowli, Hyderabad, Telangana 500081
• Phone: +91 7842641408