1. Introduction
Teachbricks Private Limited (“we”, “our”, “us”) operates the Parentz app and website. We are committed to protecting the privacy of our users and handling personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.
Data Protection Officer: privacy@teachbricks.com
2. Information We Collect
Information you provide directly
- Full name, email address, and phone number during registration
- Children's names, ages, grades, and school details added to your family profile
- Profile photos uploaded by you
- Payment information processed through our payment gateway partners
- Messages and content posted in community features
- Booking details and preferences
Information collected automatically
- Device information including device type, operating system, and unique device identifiers
- IP address and approximate location
- App usage data including screens visited, features used, and time spent
- Booking and transaction history
- Points and rewards activity
Information from third parties
- Academic data from schools connected via the School Connect feature
- Payment confirmation data from payment gateway providers
- Social login data if you choose to sign in via Google or other providers
3. How We Use Your Information
- To create and manage your account
- To process activity bookings and payments
- To display your children's academic information through the School Connect feature
- To operate the rewards and points program
- To personalise your experience and show relevant activity recommendations
- To send booking confirmations, reminders, and important account notifications
- To enable community features including posts, comments, and social planning
- To respond to customer support queries
- To detect and prevent fraud or abuse on the platform
- To improve the platform through usage analytics
- To comply with applicable laws and regulations
4. Children's Privacy
- Parentz is used by parents and guardians to manage their children's activities and profiles. We do not knowingly collect personal data directly from children.
- All children's information on the platform is entered and managed by the parent or guardian account holder.
- Children's data is used solely to facilitate bookings, display academic information, and manage social plans as directed by the parent.
- We do not use children's data for advertising or share it with third parties for marketing purposes.
- Parents can request deletion of their children's data at any time by contacting privacy@teachbricks.com.
5. How We Share Your Information
We do not sell your personal data. We share your information only in the following circumstances:
With activity vendors
Booking details including your name, contact, and children's information are shared with vendors to facilitate the booked activity.
With schools
Parent account details are shared with connected schools to enable the School Connect feature.
With payment providers
Payment information is processed by third-party payment gateways. We do not store your full card details.
With service providers
We work with trusted third-party providers for hosting, analytics, notifications, and customer support. These providers are contractually obligated to protect your data.
For legal compliance
We may disclose your information if required by law, court order, or government authority.
In business transfers
If Teachbricks Private Limited is acquired or merged, your data may be transferred as part of that transaction. You will be notified in advance.
6. Data Storage and Security
- Your data is stored on secure servers. We use industry-standard encryption and security measures to protect your personal information.
- Payment transactions are encrypted and processed through PCI-DSS compliant payment gateways.
- We retain your personal data for as long as your account is active or as required by law.
- If you delete your account, we will delete or anonymize your personal data within 30 days except where retention is required by law.
7. Your Rights
You have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you.
Correction
Request correction of any inaccurate or incomplete data.
Deletion
Request deletion of your personal data and your account.
Portability
Request your data in a machine-readable format.
Objection
Object to certain uses of your data such as marketing communications.
Withdraw Consent
Withdraw consent for data processing where consent is the legal basis.
To exercise any of these rights, contact us at privacy@teachbricks.com. We will respond within 30 days.
8. Cookies and Tracking
- The Parentz website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic.
- You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain features.
- The Parentz app uses analytics tools to understand how users interact with the platform. This data is aggregated and does not identify individual users.
9. Third-Party Links
The Parentz platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
10. Push Notifications
- We send push notifications for booking confirmations, reminders, community activity, and rewards updates.
- You can manage notification preferences within the app settings or through your device settings at any time.
11. Location Data
- We collect approximate location data to show relevant activities and vendors near you.
- We do not collect precise real-time location without your explicit permission.
- You can disable location access through your device settings at any time.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or email. The date at the top of this policy reflects when it was last updated. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
13. Grievance Officer
In accordance with the Information Technology Act 2000 and applicable rules, the name and contact details of the Grievance Officer are:
Grievance Officer: Teachbricks Private Limited
We will acknowledge your grievance within 24 hours and resolve it within 15 days of receipt.
14. Contact Us
For any privacy-related queries or concerns: